Treating Customers Fairly

We recognise that fair treatment of our customers is about adding value to the service we offer. To ensure that we are continuously providing our customers with a valuable service we aspire to:

 

protect the interests of our customers in all areas of our dealings with them and at each stage of the product life cycle, from promotion right through to after sales service

meet the needs of each customer by offering a transparent and professional service, and to constantly review our service to identify areas where we can improve it

 

Our Commitment to you

 

  • To provide timely and best execution at all times; To maintain a superior level of system and platform availability;
  • To ensure all staff implement TCF in their daily business activities;
  • To ensure your complaints are assessed fairly and impartially and handled professionally should you ever become unhappy with our service;
  • To encourage staff to recommend improvements to service following customer complaints;
  • To ensure that promotional material is clear, compliant and appropriately targeted ;
  • To provide accurate, complete and timely communications;
  • To ask for and listen to your feedback and place your interests first.
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